Peter Sargent | VP of Product Management
So automation, and I think robotic process automation is really what people think of most of when they think of automation. Automation has really been around automating those mundane processes that are better suited for software and systems to perform,
But I see the industry’s evolution over the last number of years has been on really driving better recognition of your business processes. And so now there’s so there’s so much more technology involved in identifying those areas of friction within your business processes.
And what we do is we put that information in the hands of your employees at the right time, at the right moment, With the proper context so that they can decide what decisions to make from there. So we very much rely upon human intuition and human judgment. To be a big factor in how we determine what to do next in terms of improving those processes.
We very much focus on empowering the individual to be a part of this process, using their human judgment, their intuition. We allow them to make those decisions, and really that the. Hype automation of the data that we provide is just to make them that much smarter and put them in a better position to identify these points of friction,
Make the changes as necessary. And obviously, automating those mundane tasks can still be part of the equation. But we think it’s really critical to focus on a recognition of the data. And recognition of what we detect within that data.
And then arming the individual with the information they need to take the next step. Well, the beauty of our solution is we really recommend you keep it simple,
I think you all recognize within your organizations there are areas where things can improve, processes have friction, And it’s really around focusing on just one simple use case. One use case where, you know, if you can reduce that friction, it will improve your processes.
I guarantee once you do that and we see this with our clients all the time, The light bulb goes off almost immediately. They recognize that there are so many other processes that they could also see this software being used to service.
And so, we recommend that you focus on a single use case because those additional use cases will come very quickly. And we’ll be able to create apps and create algorithms for you. To recognize any number of processes and allow you to have a great impact across really the entire organization.
So it really starts with one, keep it simple, identify the opportunity. And then once you see it work, once you see it at play, once you see one of our demonstrations.
I think you’ll immediately recognize that it has much broader applicability than just that one use case.